Terms & Conditions
Camp Rules and Courtesies
The main thing is we want everyone to have fun and have an enjoyable experience. We feel the rules and courtesies below will help achieve this. Whilst we allow large groups on our glamping site we must ensure they are well behaved and like all our other glampers expect them to adhere to our Terms and Conditions. Note: Strictly no stag or hen parties. The person booking for a large group must ensure all glampers in their group have read and accept the Terms and Conditions.
Please take a minute to read the information below!
Please do not hesitate to contact us by telephone on +44 (0) 7581 006 140, or by email with any queries or any further information you may need to make your holiday special.
Payment
Payment is required in full at time of booking. We do not accept provisional bookings so please do not make a booking unless you are in a position to honour it. Please contact us with any enquiries. You will have up to 14 days from date of booking to receive a refund less an admin charge of £10 each accommodation booked.
On Arrival
A temporary holding fee of £100 paid by credit or debit card is required on arrival. This is to cover any damages incurred during your visit, or to replace any missing items. Otherwise, it will be entirely refunded after check-out.
Glamping Cancellation or No-Show
In the event of cancellation or no-show we do not offer any (full or partial) refund. However, if more than 14 days notice is given, we may at the discretion of the company offer an alternative date suitable to you only if we have the availability to do so. Only one date change is allowed.
Travel Insurance
We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.
Countryside
We ask you to adhere to the Countryside Code. We strongly advise you to not leave any litter around our site, including pathways. Any gates should be left as found.
Smoking
Smoking is not permitted inside any of our camping pods, or the sheltered communal area.
Dogs
Well behaved dogs are allowed on our site but owners must be responsible for them at all times. Any damage caused by your dog will be chargeable. Dogs should be kept on a leash around the campsite and there is a maximum of one dog per booking. The Haggis and Honey pods are the only pods available for dogs at this time. Please bring your own pet bed as we do not allow pets onto the furniture. We also ask that owners must remove and dispose of their dog’s litter.
Non-Staying Guests
The site is exclusive and private for staying guests only. Extra non-staying guests are not permitted at Hidden Horizon. The maximum capacity per pod is 4 and this must not be exceeded.
Children
No under 18s are allowed to stay on site by themselves and must be accompanied by an adult/adults. If a booking is made and staff become aware they are under age we will ask them to leave with no refund. Children should be supervised at all times and parents/guardians/supervisors are responsible for the children in their care. This applies to the whole site and includes the communal areas. Children must not be allowed to run around cars, or other private accommodation.
Damages
Any damages or breakages or extra cleaning charges on the site to the equipment or the like will be chargeable. Likewise if anything is missing. We ask you to respect the effort we have put in to making our site one of the best in Scotland and to treat it accordingly.
If you cause damage, or we find the hot tub water is contaminated, you may be liable to a minimum £50 charge.
Housekeeping
Whilst we clean and maintain our site; guests are expected to leave the glamping pods in a neat and tidy fashion. The communal areas must also be kept clean and tidy. No unused food is to be left in the communal area. Outdoor footwear must be kept clean before entering your accommodation. Confetti is not allowed on site.
Noise and Alcohol Consumption
Please be considerate of other guests and we ask you keep the noise to a minimum after 11pm. Under no circumstances can amplified music be played outside at any time of the day. Whilst we allow the bringing and moderate consumption of alcohol we prefer you to do this in your own pod, or the BBQ and fire pit areas. We have found that it is hard for guests to keep noise levels to an acceptable level for other site users after the hours of 11pm whilst drinking at the BBQ and fire pit areas; therefore we ask that you move inside your pod in consideration of others from 11pm onwards. Under no circumstances should alcohol be left unattended by adults in any area of the site. Loud or offensive noise will not be tolerated. We reserve the right to remove any intolerant guests from our site day or night, not adhering to our rules, with no refund. No drugs to be brought on site at all or taken except for medical reasons and should not be left unattended.
Complaints Procedure
We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Arrival/Departures
Arrival/Check In is from 3.30pm to 4pm. Early access is not permitted. Anyone arriving out with these times must call to arrange. Call 07581006140. Please note if you don't make your check in time and are very late, you may be refused entry.
Departure/Check Out is at 10am prompt from the site on the day of departure. If checking out early please advise us of this. There is a late Check Out option (subject to availability) of £15 per person which allows you to leave up to 12 noon. Late check out (if available) must be paid for during booking.
Disposable BBQs
Disposable BBQs are not permitted on site, but you are welcome to use the communal BBQ area. Under no circumstances are disposable BBQs to be brought into your glamping pod, or any enclosed space. We reserve the right to charge for failure to adhere to this and cause damage to the property or the surrounding grass.
Fire Pits
Fire pits are not permitted on site, but you are welcome to use the communal fire pit area. Only firewood provided by Hidden Horizon should be burnt in the fire pit. Guests must ensure that fires and BBQs are fully out before retiring to their pods. Do not leave your fire unattended. Put the fire to bed before yourself.
Fires
Fire points are located around the site. Please familiarise yourself with the nearest point. Camp fires are not permitted other than in the communal fire pit area. All firewood must be purchased on site and our baskets of logs and kindling offer good value for money. We have been forced to take these measures due to abuse of firewood rules. Any breach of these rules will result in a charge. The site is bounded by protected woodlands (SSSI – Special Site of Scientific Interest) therefore scavenging for wood anywhere on the site is not allowed and wood cutting equipment is strictly prohibited.
Parking
Parking is restricted to one vehicle per pod. Additional cars can be parked at the car park. Day guests and visitors not staying on site must notify management of their presence.
Hot Tubs
The use of the hot tub is entirely at your own risk, care must be used when getting in and out of the hot tub. Users must shower before and after using the hot tub for hygiene reasons. Chemicals are used in hot tub for your safety and have been tested prior to any use. Under no circumstance must users add any chemicals or other products to the hot tub. Temperature will be set to around 37 degrees celsius and should users change this then this is at your own risk. Users with any health conditions must not use hot tub under any circumstances. Users with any open wounds must not use hot tub under any circumstances. Please do not eat whilst bathing. Do not use if pregnant or think you may be pregnant. Use of shampoo, soaps and oils in the tub is forbidden. Extra caution must be taken whenever alcohol is being consumed, before or during the hot tub use.
Strictly no glass in or around the hot tub is permitted. Anyone seen doing so will be removed from the site. The owners of Hidden Horizon Luxury Pods will not take any responsibility for accidents caused by irresponsible behaviour.
If the hot tub is not in working order on arrival, or for the duration of your stay, you may be eligible for a £50 refund.
Fireworks
Due to restrictions imposed by the council we regret that no fireworks are allowed other than handheld sparklers.
Outside Companies/Persons
Those staying at Hidden Horizon whether individually or as a group must request permission for any outside parties coming to Hidden Horizon. There are some things e.g. strippers that we would rather Hidden Horizon not be associated with as a company. We are usually accommodating but we ask that you inquire with the management about your plans whilst staying with us.
N.B.
We reserve the right to refuse service to anyone. Flagrant disregard of site rules shall be reason for removal from the site without refund.
We regret we cannot be responsible for loss or damage to personal property.
In respect of other guests, nudity is strictly not tolerated.
In the event of any appliance not being in working order, we will do our very best to fix it at the earliest opportunity.
In all cases, please notify reception with any comments or concerns.
GDPR
We may disclose your data to Hurtle Creative Limited who on occasion may have to help us in relation to booking software advice and help. Hidden Horizon uses social media and on occasion MailChimp to help us with reviews and send newsletters.